A disgruntled customer came into the workshop today, not to complain about us, but about an experience he had with another National Automotive center offering cheap MOT’s. After taking up the £29.95 offer he was surprised when he had his quote after the vehicle failed. So for a drop link failure the customer was quoted £100 plus VAT after a second opinion from our MOT team, we realized that the vehicle needed new bulbs, new wipers and 2 new tyres. We managed to complete all of the works (apart from the tyres) for the same price as the national auto-center.
Our national rivals misplaced the locking wheel nut, so without cost we contacted the manufacturer and ordered a replacement, allowing us to replace the well-worn tyres. They also wanted to charge the customer for the retest!! All in all we brought to the attention of the customer the trap of a cheap MOT headline price, and completed works in a good time, and discounted the test fee. Safe to say we have another customer for life!
If you require an MOT we carry out this service for both domestic and light commercial vehicles, we also licensed by Plymouth city council to carry out MOT’s for Taxis (private Hire and Hackney Carriage).